Serving Bullitt and Jefferson counties in Kentucky and Clark, Floyd, and Harrison counties in Southern Indiana.

An Overview of the New Volunteer Portal and the OneSupportHelpCenter

NVP – NEW VOLUNTEER PORTAL https://volunteers.aarp.org

The New Volunteer Portal will continue to be updated and changed regularly in the future.  Current plans are to complete the essential and important changes through 2018.

The listing below was current at the beginning of the 2016-17 season and is being updated and changed frequently

OSHC –OneSupportHelpCenter

Communication-has 10 articles dealing with posters, photo library, media resources, flyers,scripts and logos

General Program Management-Administration has 8 articles that includes form letters, required posters, etc., Forms has 14 articles re: Loan agreements, insurance certificates, expense forms, etc. Incident/Emergency Procedures (7 articles), Publicity (8 articles), Tax Exempt (26 articles for various states and exemptions, Training 4 articles for Policies & Procedures; CF, LC and ERO training. Awards & Recognition-5 articles featuring Tax-Aide Fellows, certificates and order forms. General with 22 articles re: Policies and Procedure Manual Ver 2, Provider Digest, CF Guide, CE Credits, et. Position Descriptions – 22 in all

Leadership Training-Documents has19 articles about E-File Schedule, LC required training, and numerious other topics.,, Position Training – 7 articles showing resources and webinars, SMT Training  7 articles and presentations, Manuals for SC’s, DC’s and PCS, Regional Meeting 11 Regional presentations and maps.

One Support-Help Center Support with 5 articles, Help Desk Support with 2 guides.

Operational Procedures & Volunteer Portal- How Too’s has 4 articles about getting started. Volunteer Portal Guide with 96 articles. Volunteer Management with counselor certification workbook. Recruitment with Prospective Volunteer Application Guide. Reimbursement has 23 articles covering all position and situations. Dashboards & Reports with Report Request Form. Locations & Program Metrics has 4 articles about activity reporting. ADS Webinars has recent webinars of interest.

Tax Training – Scope with 6 articles and poster about In-Scope, Policy/Tax Law 12 articles and webinars. Materials/Presentations –TY 16 training slides and Cancellation of Debt Affordable Care Act (ACA) Training 7 articles with flow charts, updates and guides. Immersion Training has 5 articles and examples.  NTTC Webinars  . Instructor Plans and Aides shows 4 articles with training guide et al. Tools with 12 articles, guides, workbooks, forms generator etc. and last section is TaxSlayer with 10 items including manuals, guides, Practice Lab, webinars etc.

Tax Software-has 4 articles about prohibited software, Operation systems and Browser Requirements

Technology – Equipment -features 13 articles on repairs, replacements, printers and related items. Networking 13 detailed reviews and instructions, Security 6 articles concerning security, virus protection, and related topics, Training Pub 3189 and 3 other topics, Images and Tune-up primarily 4 tune-up guides, Non-Tax Software identifies additional software requirements, Tech Bulletins issued periodically as needed

TCS Documents – Inventory Process Information TCS Webinars, TCS Bulletins



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