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Serving Bullitt and Jefferson counties in Kentucky and Clark, Floyd, and Harrison counties in Southern Indiana.

AARP Foundation Tax-Aide Sites Service Suspended Until Further Notice

As coronavirus (COVID-19) developments change hour by hour, AARP Foundation is doing its part to flatten the curve of transmission. A top priority for us is ensuring we are protecting those most at risk, including our volunteers and taxpayers. Therefore, we are suspending AARP Foundation Tax-Aide services beginning March 16 until further notice.

We will continue to assess whether we can open again in some or all sites for the remainder of the tax season and if the tax season is extended.

Alternative Tax Prep Methods

While TaxAide service is suspended to minimize the COVID-19 risk to volunteers and taxpayers, individuals who would like to submit a simple tax return should use a vendor at the IRS Free File site.  

IRS Updates -  The IRS has announced additional changes for this filing season.

The due date for both the 1st quarter estimated tax payment (normally April 15th) and 2nd quarter estimated tax payment (normally June 15th) is now July 15th . 2019 returns are also due on July 15th.

The due date for amending 2016 returns is extended to July 15th .

Some IRS services such as live assistance on telephones and responding to correspondence are extremely limited or suspended until further notice and the IRS is currently not able to process individual paper tax returns. Taxpayers who have already filed via paper should not file a second tax return or write to the IRS to inquire about the status of the return. Paper returns will be processed once processing centers are able to reopen. See the IRS Newsroom at for the latest information.


Deadline for Filing is July 15

July 15 is the new deadline for filing 2019 tax returns.  AARP Foundation Tax-Aide sites will be completing their season at dates yet to be determined. We hope to reopen sites by mid-May but no specific date is yet known.

Best advice is to watch this site for further information.  For the most part, both returns and payments due for 2019 have been deferred to July 15.  Estimated payments for 2020 are a bit different.  The first estimate, normally due on April 15 is due on July 15 this year. Second estimates for 2020 however are still due on June 15, 2020 – a bit strange that the second  estimate is due earlier than the first!  KY payments typically follow the federal schedule.

Volunteers are needed to help at Tax-Aide sites next year so be sure to register your interest so you can be included in preliminary training classes that begin in November.

Email or write Tax-Aide at 10401 Linn Satation Rd, Louisville,KY 40223.

Edited from IR-2020-45’s ‘Where’s My Refund?’ tool is fastest, easiest way to check on tax refunds

The Internal Revenue Service is reminding taxpayers today that the best way to check on their tax refund is by using the “Whereメs My Refund?” tool at or through the IRS2Go Mobile App.

While the majority of tax refunds are issued within 21 days, some may take longer. Just as each tax return is unique and individual, so is each taxpayer's refund. There are a few things taxpayers should keep in mind if they are waiting on their refund but hear or see on social media that other taxpayers have already received theirs.

There are several reasons a tax refund may take longer:

  • Some tax returns require additional review.
  • The return may include errors or be incomplete.
  • The return could be affected by identity theft or fraud.
  • The return includes a claim for the Earned Income Tax Credit or Additional Child Tax Credit.
  • The time between the IRS issuing the refund and the bank posting it to an account since many banks do not process payments on weekends or holidays.

The IRS will contact taxpayers by mail if more information is needed to process a return. 

Fast and easy refund updates

Taxpayers can use “Where’s My Refund?” to start checking on the status of their return within 24 hours after the IRS acknowledges receipt of an electronically filed return or four weeks after the taxpayer mails a paper return. The tool’s tracker displays progress through three phases: (1) Return Received; (2) Refund Approved; and (3) Refund Sent. To use it a taxpayer must enter their Social security number or ITIN, their filing status and the exact whole dollar amount of their refund. The IRS updates “Where’s My Refund?” once a day, usually overnight, so there’s no need to check more frequently.

Ignore refund myths

Some taxpayers mistakenly believe they can expedite their refund by ordering a tax transcript, calling the IRS or calling their tax preparer. Ordering a tax transcript will not help a taxpayer get their refund faster or find out when they’ll get their refund. The information available on “Where’s My Refund?” is the same information available to IRS telephone assistors.

Filing electronically and using direct deposit is the fastest and safest way to file an accurate return and receive a tax refund. More than four out of five tax returns are expected to be filed electronically, with a similar proportion of refunds issued through direct deposit.


Editor’s Note:

  • AARP Foundation Tax-Aide has free tax preparation assistance across the country.  Look under the “Sites” tab for local as well as sites in all 50 states.


Tax-Aide offices are open February 1 - April 15.  Tax-Aide does not have copies of your return – see below for further information.

For assistance in the interim, please contact your local IRS or State Department of Revenue office.  Their address and phone numbers are listed in the blue pages of the phone book.

Taxpayer Advocate Service operates independently of all other IRS Offices and reports directly to Congress. It protects taxpayers’ rights and ensures that all taxpayers are treated fairly, and that they know and understand their rights under the IRS’s Taxpayer Bill of Rights.  For additional information, go to or contact the Louisville office at 502-912-5050 or 877-777-4778.

Where’s my KY Refund?

If several weeks have passed since you filed your KY return and you haven’t received your refund, you can check about the status in any of three ways:

(502) 564-1600 (Automated Line)

(502) 564-4581 (Live Representative)

You will need you Social Security number and the exact amount of the refund.

Copies of Prior Year Returns

Back copies of previously-filed tax returns and all attachments, including Forms W-2, can be requested by filing Form 4506, Request for Copy of Tax Return.  Alternatively, transcripts showing most line items on these returns can be ordered on-line, by calling 1-800-908-9946 or by using Form 4506T-EZ, Short Form Request for Individual Tax Return Transcript  or Form 4506-T, Request for Transcript of Tax Return

Like To Volunteer?

To learn more about volunteering with the AARP Foundation Tax-Aide, check out the rest of the web site and then register on the “Contacts” tab. Most volunteers are involved for only the 10-11 week tax season each year – a great short-term commitment!

You may prefer to call 502-394-3443 or e-mail  Your contact will then be referred to the District Coordinator in your area of KY or Southern Indiana.  Out of state inquiries will be forwarded to the appropriate state leaders for further contact and information.


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